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| FAQ - Frequently Asked Questions |
- How to make a booking ?
- Please fill the reservation form available on each
hotel or services.
- Try to describe us your special request on the "description"
box available on the form.
- Try to recheck your email address before submitting
your request.
- How long does it take to get the reply ?
- We will reply all your request / reservations within
one business day.
- How to pay the hotel reservation ?
- We will need your credit card details once the reservation
is confirmed.
- Your credit card will be used as a guarantee ONLY
and will be charged if there is any cancellation within
certain period of cancellation policy.
- All payment will be collected upon arrival in Bali
except for reservation beyond Bali.
- The reservation for beyond Bali will be treated using
the sign on file payment from your credit card or bank
transfer. A credit card statement form will be faxed
to your fax number.
- We do accept cash / travelers cheque / Visa / Master
Card / Amex
- A special fee will be applied for any payment by
credit card.
- All transaction by credit card will be converted
into local currency using the bank selling US Dollars.
- What does it include on the special internet
rates ?
- Special internet rates are including 21% tax and
service charges.
- Breakfast is include in some hotels (please read
carefully).
- How to cancel the reservation ?
- Please just email us the previous correspondence
and change the subject with "cancellation for hotel
name"
- What does day use or late check out mean?
- "Day Use" means the use of a room on the
last day (check-out date) exceeding the particular check
out time established by the hotel. For example: A guest
should be check out on September 1st, 2003 on 12.00
Noon. Because of the flight schedule, he checks out
on September 1st, 2003 on 18.00 PM. Consequently, a
"Day Use" fee (50% of the room rate) is charged
to him, since he uses the room exceeding the determined
check out time. PLEASE NOTE that the check out time
may vary from one hotel to another
- What does 'Run Of The House' (ROH) mean?
- "Run Of The House" (ROH) means your room
reservation will be based on the room availability and
your advantage is when higher room category available,
while you do not have to pay extra.
- I can't send fax. What should I do?
- One of facilities you may comfortably utilize to
contact us, is fax. And we provide one fax numbers that
you access, in which we always ensure whether both of
them are working properly. But should you find any problem
in sending fax to us, please make sure that you observe
these following steps:
1. Please enter your country's International Direct
Dialing numbers
2. Dial 62 - the country code of Indonesia
3. Dial 361- the area code of Bali (Bali's complete
area code is 0361, but you must dial without 0)
4. Dial our fax numbers: 981270
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